Refund Policy

Umrah Data sells digital eSIM data plans delivered electronically. Because of the digital nature of our products, the following conditions apply.

Eligible for a full refund

• Your eSIM has not been installed and you request a refund within 30 days of purchase.
• You purchased the wrong plan (country or data amount) and the eSIM has not been installed.
• A technical problem on our side prevented delivery or activation and support could not fix it within 48 hours — your choice of a free replacement or a full refund.
• Your device is not eSIM compatible and the eSIM was never installed. Please check our compatibility guide before purchase.

Not eligible for a refund

• The eSIM has been installed (installation consumes the single-use QR code).
• Any amount of data has been used.
• The plan validity period has started or expired.
• Slow speeds or coverage issues caused by the local operator, device settings (APN, data roaming), or congestion, where the service itself works.

How to request a refund

Email esim@umradata.com with your order number and checkout email. We reply within 24 hours. Approved refunds go back to your original payment method within 5–10 business days.

Replacements first

If an eSIM fails technically, we always offer a free replacement first — most issues are fixed by support in minutes.